I Have Upgraded from Free to a Premium Hosting Account and my Website Stopped Working?

Home » Knowledge Base » F.A.Q. » General Questions and Answers » I Have Upgraded from Free to a Premium Hosting Account and my Website Stopped Working?

The reason for this issue is most likely due to the fact that after the upgrade your website has been moved to our paid servers. This means that the IP address of the server where your domain is hosted has been changed. Usually, it should take 1-12 hours for these changes to take effect. What we can recommend you to do is try cleaning your temporary internet files – cache, cookies, etc. For more information on how to do this, please check the next question from our FAQ.

If you have manually configured the DNS records for your domain you will have to update them again after the upgrade so they point to our paid servers.

If your website still does not respond please contact our technical support by opening a trouble ticket from the hosting control panel.

Was this post helpful?

i

Relevant tags:

Connect

Latest posts:

How to Add Products to Zen Cart: A Step-By-Step Guide

After you install Zen Cart and log in to the admin panel, you can start adding products to your online store. This guide walks you through the process step by step.   How to Add Products to Zen Cart To add a product to Zen Cart, you need to follow a few simple...

How to Log in to Zen Cart

Once you install Zen Cart, you can log in to the CMS and start working on your project. The login process is simple and is comprised of only a few steps.   How to Log in to Zen Cart There are two ways to log in to Zen Cart: Method 1: Login by following the...

How to Install Zen Cart

You can install Zen Cart with any of the AwardSpace hosting plans—free web hosting, shared hosting, and advanced plans such as Semi-Dedicated Hosting and VPS hosting. Each AwardSpace hosting service is tailored to run Zen Cart flawlessly and smoothly, regardless of...

How to Log in to phpBB

Now that you have installed phpBB, it is time to learn how to log in to the system and start working with it. The process is simple and is comprised of only a few steps.   How to Log in to phpBB There are several ways you can use to log in phpBB. The process...

How to Install phpBB

You can install phpBB on any AwardSpace hosting plan - on the free web hosting, shared hosting, and also on the advanced AwardSpace plans such as Semi-Dedicated Hosting and VPS hosting. Each AwardSpace hosting service is tailored to run phpBB flawlessly and smoothly,...



Create a website for free!


Free forever

Our Support Team is Here to Help

 

If you need any questions answered, don't hesitate and contact us. Click the button below and follow the instructions. You can expect an answer within an hour.

 

Contact AwardSpace

 

iNewest knowledge base articles

How to Add Products to Zen Cart: A Step-By-Step Guide

After you install Zen Cart and log in to the admin panel, you can start adding products to your online store. This guide walks you through the process step by step.   How to Add Products to Zen Cart To add a product to Zen Cart, you need to follow a few simple...

How to Log in to Zen Cart

Once you install Zen Cart, you can log in to the CMS and start working on your project. The login process is simple and is comprised of only a few steps.   How to Log in to Zen Cart There are two ways to log in to Zen Cart: Method 1: Login by following the...

How to Install Zen Cart

You can install Zen Cart with any of the AwardSpace hosting plans—free web hosting, shared hosting, and advanced plans such as Semi-Dedicated Hosting and VPS hosting. Each AwardSpace hosting service is tailored to run Zen Cart flawlessly and smoothly, regardless of...

How to Log in to phpBB

Now that you have installed phpBB, it is time to learn how to log in to the system and start working with it. The process is simple and is comprised of only a few steps.   How to Log in to phpBB There are several ways you can use to log in phpBB. The process...

How to Install phpBB

You can install phpBB on any AwardSpace hosting plan - on the free web hosting, shared hosting, and also on the advanced AwardSpace plans such as Semi-Dedicated Hosting and VPS hosting. Each AwardSpace hosting service is tailored to run phpBB flawlessly and smoothly,...

How to Remove a Product in OpenCart

After installing OpenCart and logging in to the dashboard, you can start adding and removing products immediately. We have already covered how to add products in OpenCart, and in this article, we share simple steps to delete products from your store with only a few...

Even more web tutorials

Check out our web hosting knowledge base and the WordPress tutorials to learn more, and be better prepared for your website creation and maintenance journey.