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Database Management

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Domain & Subdomain Management

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Email Management

I cannot send/receive e-mail messages. How to fix this?

If you are unable to send or receive e-mail messages through your computer, there are a few things you need to check in the following order:   1. Is the domain registered and not expired? To enable mail sending/receiving for your hosting account, first, you need...

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Fair Use Policies

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FTP & File Management

How to Establish Connection with CoreFTP?

Use the following CoreFTP settings: Site Name: Your Site Name Host/IP/URL: yourdomainname.com User name: Your FTP Username Password: Your FTP Password Port: 21 Connection: FTP

I cannot establish an FTP connection, what should I do?

If you are unable to connect with your FTP, you should check your Firewall Settings and see whether your FTP client is blocked. Also, consider contacting your Internet Service Provider as they might be blocking port 21, which is the default FTP port.

What are the upload file size limits?

The file size limit for free accounts is 15MB through the File Manager and FTP. For paid hosting clients the file size limit is 16MB through the File Manager and through FTP there is no file size limit.

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GDPR

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General Questions and Answers

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