You need to create an SSH account from your Control Panel > Hosting Tools > SSH Manager section. To export a database use your configured SSH account by executing the following command through SSH: mysqldump -h [DB HOST] -u [DB USER] -p[DB PASS] [DB NAME] >...
F.A.Q.
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Database Management
How to import a database using phpMyAdmin?
Log into phpMyAdmin from your Control Panel -> Website Manager section using your Database Username and Database Password. Once you are inside the phpMyAdmin click the import button and select the database which you would like to import. Note: You might have to...
How can I import a database using SSH?
You need to create an SSH account from your Control Panel > Hosting Tools > SSH Manager section. Your database backup/dump can be imported using your configured SSH account by executing the following command through SSH: mysql -h [DB HOSTNAME] -u [DB USERNAME]...
Where Can I Find My Database Connection Settings?
Nowadays, the use of a database is very common when building a website. The main role of the database is to store the information that is present on each page. This allows you to modify your design without affecting the text that is shown throughout your site. As...
Database Manager
Our Control Panel comes equipped with a full-fledged Database Manager where you can create, delete, and edit your databases. The Database Manager offers the tools necessary to work with both MySQL and PostgreSQL databases. In this article, we will go over all the...
Domain & Subdomain Management
I have created a subdomain however my subdomain www.subdomain.domain.com is not working! Why?
Our system does not support "www" prefix for subdomains. You can visit your site by typing in the browser subdomain.domain.com or http://subdomain.domain.com.
Do you have domain alias options i.e. two domains pointing to one and the same website content?
Yes, you can point two different domain names to one directory. Just go to the Domain Manager section in your hosting control panel choose the domain for which you would like to change the path and select the Pointers tab. From there you can set the new path/directory...
How can I set/change the NS records of my domains?
Please note that name servers can be changed only for the domains which you have registered with us. If you would like to do that follow these steps: Go to the Domain Manager Choose the domain for which you would like to change the name servers Select the Name Servers...
What is the “Domain already exists in our database” Error?
This error message is appearing because your domain is already associated with another account in our system. Two accounts cannot host the same domain due to configuration conflicts. If you were using the domain in another account, please remove the domain from the...
Email Management
How to set up email forwarding?
To forward an email that is sent to your email account created in your hosting account you must create a forwarding email filter. To enable e-mail filtering for the incoming messages of an e-mail you must use the "Create Email Filter" menu or you can select "Options"...
How can I add an email alias?
To add an email alias, you should follow the instructions below: Log in to your Hosting Control Panel Open the Email Manager Choose the Create Email Alias option Fill in the form and create the email alias
How can I access my Webmail?
Webmail is accessible from http://mail.yourdomain.com* and also from your hosting panel, Webmail section. Login to Webmail with your e-mail address and password. *replace yourdomain.com with your hosted domain name
Example Contact Form
Our servers require SMTP authentication, which in plain English means you will have to use any of your email accounts, created within the Email Manager > Email Accounts section from your control panel. You can see the code of an example contact form...
How can I set up an email account on MS Outlook?
Follow the steps below: Open Outlook Express. Click on the Tools from the toolbar and select the Accounts... from the drop-down menu. Click on the Add button and then press Mail... Write the name you want to be displayed when your email is received (your first and...
How can I set up an email account on Outlook Office 2003?
In order to set up your email account on Outlook Office 2003, follow the steps below Open Outlook Office 2003. Click on the Tools button from the toolbar and select the Email Accounts... from the drop-down menu. Click on the Add a new email account radio button and...
How can I set up an email account on Windows Mail?
To set up an email account with Windows Mail, please follow the steps below: Open Windows Mail Click on the Add email account link Fill in the following information in the forms: Account Information: E-mail Address: anything@yourdomain.ext Password: the password for...
How to set up an email account on Mozilla Thunderbird?
Mozilla Thunderbird is one of the most famous and surely among the best email clients available. What is more, this magnificent piece of software is absolutely free. If you want to use Mozilla Thunderbird as your email client, here is how to set up your email account....
I am trying to establish an SSH connection to my hosting account, but I cannot connect?
To establish an SSH connection to your hosting account, you ought to use the following credentials: Host: yourdomainname.com Port: 22 Login: Your SSH Username Password: Your SSH Password We recommend the SSH client PuTTY. You can download PuTTY for free by following...
Fair Use Policies
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FTP & File Management
How can I upload my website’s content and are there any restrictions?
You can upload your website using your favorite FTP software or the File Manager inside your Hosting Control Panel. To upload your files via the File Manager follow the steps below: Go to your Hosting Control Panel Navigate to the File Manager Open the directory in...
Why I constantly receive FTP error: “Response: 426 Transfer aborted. Operation not permitted.”
This error message normally occurs on free hosting accounts. If this is the case, the error message is probably generated due to the size of the file - it is bigger than 15MB which exceeds the file size limit on the free hosting accounts.
How to Fix the “Parse error: syntax error, unexpected T_STRING…” Error
You will need to create a file ".htaccess" inside your domain directory (for example: /home/www/yourdomain.ext/.htaccess with the following contents: RemoveHandler .htm .html If you have a paid hosting account and you do not want to use or create a .htaccess file to...
How can I find out whether my website is working properly for everyone?
There are many ways to check the availability of your website. Below are just some of them: Use a proxy – for example try opening your website through https://proxy.org/ or https://zend2.com/ When browsing through a proxy you are viewing a website using an external IP...
I have mistakenly erased my site files and was wondering if I can get a backup of my files?
If you have removed your files by mistake you can go to your Hosting Control Panel and access our Backup Manager from the Support menu. From there you can access all backed-up files and databases. Please have in mind the following limitations: Backups are available...
Why does my website look different on different browsers?
The problem comes from the fact that different browsers parse HTML and CSS differently. You can search on the internet for some tips on how to make your site look relatively the same on different browsers. If you want to see how your page displays across multiple...
I have made an ASP.NET website, but when I access it through a browser the Default.aspx is not displayed?
This problem can be resolved in a very elegant way using a .htacess file. The content of the .htaccess file should be: Redirect 302 /index.html http://your_asp_site.com/Default.aspx If you want to change the directory index in the future so it loads "Test.aspx" for...
How to Establish Connection with Dreamweaver FTP?
Use the following Dreamweaver FTP settings: Access: FTP FTP Host: yourdomainname.com Host Directory: Leave it blank or write '/' Login: Your FT Username Password: Your FTP Password
How to Establish Connection with FileZilla?
Use the following FileZilla FTP settings: Host: yourdomainname.com Username: Your FTP Username Password: Your FTP Password
GDPR
What’s the Difference Between Data Controllers and Data Processors?
Data controllers and processors are two different entities that have different obligations and responsibilities. A data controller is an entity that determines the purpose of the data processing; a data processor is an entity that processes and collects the data.
How to Request Deletion of Your Personal Information?
You can submit a Data Removal Request of your personal information at any time by emailing us at privacy@supportindeed.com
General Questions and Answers
Added a Domain in the Hosted Domains Section, my Website is Still Offline
There are several possible reasons for your site inactivity: If you purchased your domain with us, your site should be visible 2-3 hours after your order has been approved. If your site is still not working, try cleaning your temporary internet files (check our FAQ...
How to Connect to Remote Scripts, RSS feeds, or cURL on my website?
The outgoing connections are disabled by default on all accounts for security reasons, however, they can be enabled for paid accounts from the Hosting Settings section. So all you need to do is go to your panel Hosting Settings section look for "Firewall Options" and...
I Have Upgraded from Free to a Premium Hosting Account and my Website Stopped Working?
The reason for this issue is most likely due to the fact that after the upgrade your website has been moved to our paid servers. This means that the IP address of the server where your domain is hosted has been changed. Usually, it should take 1-12 hours for these...
How can I delete my temporary internet files?
You can clean your temporary internet files (cache/sessions/cookies) by pressing CTRL + F5 simultaneously in your web browser. If using the keyboard shortcut for temporary internet files removal doesn't resolve your problem, you can flush the DNS of your computer by...
Why is my site displaying a “Welcome to your first page!” message?
When you add a domain/sub-domain to your AwardSpace account, we automatically create a default Index page for your website. The following screenshot illustrates what our Index page looks like: How Would I Go About Replacing the Default Index Page? If you do not...
How to delete my temporary internet files?
You can clean your temporary internet files (cache/sessions/cookies) by pressing CTRL + F5 simultaneously in your web browser. If using the keyboard shortcut for temporary internet file removal doesn’t resolve your problem, you can flush the DNS of your computer by...
How to improve my scripting skills?
One of the best websites on the internet for learning new or improving the scripting skills you already have would be W3Schools. Using the tutorials and examples provided at W3Schools in combination with our extremely easy-to-use File Manager, you can work your way...
Website files are uploaded to my account, but the website doesn’t work
If you have uploaded your website files to your hosting account, but when you visit your website you see the old content or no content at all. A few things might have gone wrong, you can start troubleshooting in the following order: 1. Is the domain registered...
My site does not open! How to fix it?
If you are unable to open your website through a browser and the response is “Server not found”, “No connection to host”, or something similar, there are a few things you need to check in the following order: 1. Is the domain registered and not expired? To have...
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