I cannot send/receive e-mail messages. How to fix this?

Home » Knowledge Base » F.A.Q. » Email Management » I cannot send/receive e-mail messages. How to fix this?

If you are unable to send or receive e-mail messages through your computer, there are a few things you need to check in the following order:

 

1. Is the domain registered and not expired?

To enable mail sending/receiving for your hosting account, first, you need to verify you have registered the domain name. The registration process is performed through a domain registrar. If you have not registered your domain name with a registrar, you won’t be able to send/receive e-mails. You can see how to register a domain using our How to register a domain name? guide. If you have registered the domain, make sure it has not expired. You can see how to check the expiration date of a domain using our How to check the expiration date of my domain? guide.

 

2. Is the domain properly hosted?

Make sure your domain name is pointed to our servers. The NS settings that you need to configure for your domain have been displayed to you once your domain was added to the Domain Manager section of the Control Panel and you can view them from the same section by hovering your mouse over the “Status” icon for your domain. You can see how to host a domain using our How to host a domain you already own? guide.
If you have recently hosted your website on our servers, you will have to wait from 1 up to 72 hours for the DNS settings to propagate. This is necessary as many Internet Service Providers use DNS caching tools to save resources and depending on the ISP, the caching time may vary.

 

3. Double-check the settings of your e-mail account?

Go to your Hosting Control Panel -> Hosting Tools -> E-mail Manager -> E-mail Accounts -> select options for your e-mail account -> choose Information and check if the settings for your e-mail account listed there match the e-mail settings that you have used in your e-mail software.

 

4. Does the problem exist with specific senders/recipients?

If you experience issues with mail sending, try to send an e-mail message to another recipient. If you experience issues with mail receiving, try to send an e-mail to yourself using a different sender. This will help determine if the problem is sender/recipient specific or global for your e-mail account.

 

5. Are there bounce-back messages?

If there is a configuration error or a limitation, the server where the limitation occurs will return a bounce-back message, where the encountered problem will be described. If you are unable to decode the bounce-back messages, please raise a trouble ticket from your Hosting Control Panel -> Support -> Support Center -> Trouble Tickets, so our Support Team can assist you.

 

6. Does the problem continue when using our Webmail?

Go to your Hosting Control Panel -> Hosting Tools -> E-mail Manager -> Webmail and access your e-mail account through our Webmail tool. If the problem does not exist when testing through Webmail, this means the problem lies within the software you use, your computer, or your network.

 

7. Can you connect to our servers using Telnet?

Telnet allows you to see if you have a direct connection through a specific port to a hostname. You can see how to use Telnet using our How to use telnet? guide.

Was this post helpful?

i

Relevant tags:

Connect

Latest posts:

How to Log in to SuiteCRM

After you install SuiteCRM, you can log in to the CMS and start managing various business processes. To be able to log in, you need to open the SuiteCRM admin login page, type in your credentials and then open the platform's admin panel. In this article, we share how...

How to Install SuiteCRM

SuiteCRM is a versatile platform that allows you to manage various aspects of your business - relations with potential customers, clients and sales forecasting. The platform is easy to use and comes with many features that allow you to deal with your business...

How to Log in to Zenphoto

Zenphoto is a handy CMS that helps you build a beautiful and fully functional gallery website. The app is widely used, thanks to its ease of use and great versatility. In another article, we shared how you can install Zenphoto on any of the AwardSpace hosting plans,...

How to Insall Zenphoto

Zenphoto is a handy CMS that allows you to build a gallery-based website. The platform is easy to use and has many features that allow you to manage your online gallery in numerous ways. Zenphoto comes as a free feature with each AwardSpace hosting plan, and you can...

How to Log in to TYPO3

TYPO3 is a powerful CMS platform that allows you to build a fully functional and aesthetically pleasing website. The platform is known for its versatility and long list of features. In another article, we shared how you can install TYPO3 on any of the AwardSpace...



Create a website for free!


Free forever

Our Support Team is Here to Help

 

If you need any questions answered, don't hesitate and contact us. Click the button below and follow the instructions. You can expect an answer within an hour.

 

Contact AwardSpace

 

iNewest knowledge base articles

How to Log in to SuiteCRM

After you install SuiteCRM, you can log in to the CMS and start managing various business processes. To be able to log in, you need to open the SuiteCRM admin login page, type in your credentials and then open the platform's admin panel. In this article, we share how...

How to Install SuiteCRM

SuiteCRM is a versatile platform that allows you to manage various aspects of your business - relations with potential customers, clients and sales forecasting. The platform is easy to use and comes with many features that allow you to deal with your business...

How to Log in to Zenphoto

Zenphoto is a handy CMS that helps you build a beautiful and fully functional gallery website. The app is widely used, thanks to its ease of use and great versatility. In another article, we shared how you can install Zenphoto on any of the AwardSpace hosting plans,...

How to Insall Zenphoto

Zenphoto is a handy CMS that allows you to build a gallery-based website. The platform is easy to use and has many features that allow you to manage your online gallery in numerous ways. Zenphoto comes as a free feature with each AwardSpace hosting plan, and you can...

How to Log in to TYPO3

TYPO3 is a powerful CMS platform that allows you to build a fully functional and aesthetically pleasing website. The platform is known for its versatility and long list of features. In another article, we shared how you can install TYPO3 on any of the AwardSpace...

How to Install TYPO3

You can install TYPO3 on all the AwardSpace hosting services—free web hosting, shared hosting, and premium plans such as Semi-Dedicated Hosting and VPS hosting. All AwardSpace hosting services are tailored to run TYPO3 smoothly, regardless of your website’s size or...

Even more web tutorials

Check out our web hosting knowledge base and the WordPress tutorials to learn more, and be better prepared for your website creation and maintenance journey.