Support Department
t F.A.Q.
Due to the long years of providing hosting services, we’ve been able to foresee most of the questions and technical or general issues you might have.
Thus, we’ve created a rich F.A.Q. section. Before filing a ticket, please make sure, you’ve checked our F.A.Q. page. The chances are that the solution you are looking for is already covered there.
p Additional Information
In the general F.A.Q. section you can find answers to specific problems. In the Hosting Control Panel, we’ve created user manual-like information sections. There you’ll find descriptive information about most of the features of a Hosting Service.
Each of the features could have from one to three informational tabs. You can expect Video Tutorials, Section Information, and additional F.A.Q. To get to this information, you have to be logged in your account.
Log In
Trouble Tickets
If you can’t find the solution to the issue you are going through, don’t you hesitate to file a ticket! We’ll contact you in the next hour. Guaranteed!
If you experience hardship when trying to enter your account, please contact us via chat. To do this just click the button on the right side of the page.
How to File a Trouble Ticket
1. Log into your Hosting Control Panel
Choose the Log In element on the main menu of our website
2. Open Trouble Ticket Section
Hover over the section Support Center and then from the menu click on Trouble Tickets.
3. Submit Trouble Ticket
When you are ready with your query to our Support Team you must click on the button Submit Ticket
I’ve filed a ticket, now what?
Once you’ve submitted a query, the system will automatically send you an email with a unique ticket number logged on queue inside the ticket system and is waiting for technical support attention.
Using your ticket number you can check the status of your problem inside your Control Panel.
In the next hour, you’ll hear from us. To streamline the communication process between you and our Support Team, please do not open more than one trouble ticket per problem.
If, on the other hand, you are experiencing multiple issues, please send a separate trouble ticket regarding each one. Once a particular item is solved through a trouble ticket, please do not ask for help on different topics inside the same ticket, rather open a new one.
24/7 real-time support
AwardSpace is among the highest-rated technical support in web hosting.
We're here 24 hours a day, every day of the week, including holidays.
Help from experts
We do understand how important it is for you to receive help from experts. Thus AwardSpace's technical support department is made up of people who really do understand hosting. They'll help you regardless of your technical background.
Consistently high ratings
We are constantly striving towards the highest rating. Thus, our support team is consistently receiving high evaluations. We love helping our customers succeed.
Here for you
We do understand that a question or an issue might occur at any time, thus our technical support is here for you 24 hours, seven days a week. Including holidays.
