I Have Upgraded from Free to a Premium Hosting Account and my Website Stopped Working?

Home » Knowledge Base » F.A.Q. » General Questions and Answers » I Have Upgraded from Free to a Premium Hosting Account and my Website Stopped Working?

The reason for this issue is most likely due to the fact that after the upgrade your website has been moved to our paid servers. This means that the IP address of the server where your domain is hosted has been changed. Usually, it should take 1-12 hours for these changes to take effect. What we can recommend you to do is try cleaning your temporary internet files – cache, cookies, etc. For more information on how to do this, please check the next question from our FAQ.

If you have manually configured the DNS records for your domain you will have to update them again after the upgrade so they point to our paid servers.

If your website still does not respond please contact our technical support by opening a trouble ticket from the hosting control panel.

Was this post helpful?

i

Related posts:

Relevant tags:

Connect

Latest posts:

How to Install a MediaWiki Skin

Oct 14, 2024 |

In MediaWiki, skins determine the visual appearance of your wiki website. Skins define how content is presented to users and include such settings for the overall website layout, typography, color scheme, and more. By default, when you install MediaWiki, the platform...

How to Create a Page in MediaWiki

Oct 14, 2024 |

Creating pages in MediaWiki is а core feature that allows you to add content to your MediaWiki website. Whether you are adding details for a project, contributing to a knowledge base, or anything else, learning how to create a page in MediaWiki is crucial for your...

How to Install MediaWiki Extensions

Oct 14, 2024 |

Now that you have installed MediaWiki and learned how to log in to the CMS, it is time to extend MediaWiki's functionality via extensions. MediaWiki extensions are sets of files that add various types of functionality to your MediaWiki website. You can use extensions...

How to Log In to MediaWiki

Oct 14, 2024 |

After you install MediaWiki, it is time to log in to the platform, so you can start working on your new MediaWiki website. To log in, you must open the MediaWiki login page and enter your credentials. Doing so will open the platform’s admin panel. In the following...

How to Install MediaWiki

Sep 13, 2024 |

You can quickly install MediaWiki on any of the AwardSpace web hosting plans. This includes our free web hosting, shared hosting, as well as advanced services such as semi-dedicated hosting and VPS hosting. You can install MediaWiki in a matter of minutes, whichever...



Create a website for free!


Free forever

Our Support Team is Here to Help

 

If you need any questions answered, don't hesitate and contact us. Click the button below and follow the instructions. You can expect an answer within an hour.

 

Contact AwardSpace

 

iNewest knowledge base articles

How to Install a MediaWiki Skin

In MediaWiki, skins determine the visual appearance of your wiki website. Skins define how content is presented to users and include such settings for the overall website layout, typography, color scheme, and more. By default, when you install MediaWiki, the platform...

How to Create a Page in MediaWiki

Creating pages in MediaWiki is а core feature that allows you to add content to your MediaWiki website. Whether you are adding details for a project, contributing to a knowledge base, or anything else, learning how to create a page in MediaWiki is crucial for your...

How to Install MediaWiki Extensions

Now that you have installed MediaWiki and learned how to log in to the CMS, it is time to extend MediaWiki's functionality via extensions. MediaWiki extensions are sets of files that add various types of functionality to your MediaWiki website. You can use extensions...

How to Log In to MediaWiki

After you install MediaWiki, it is time to log in to the platform, so you can start working on your new MediaWiki website. To log in, you must open the MediaWiki login page and enter your credentials. Doing so will open the platform’s admin panel. In the following...

How to Install MediaWiki

You can quickly install MediaWiki on any of the AwardSpace web hosting plans. This includes our free web hosting, shared hosting, as well as advanced services such as semi-dedicated hosting and VPS hosting. You can install MediaWiki in a matter of minutes, whichever...

How to Install an Elgg Theme

After you have installed Elgg core and logged in to the admin dashboard, you can search for themes that can help you customize your new website. Elgg themes are a set of files that help you customize the appearance of your website. Via themes, you can modify website...

Even more web tutorials

Check out our web hosting knowledge base and the WordPress tutorials to learn more, and be better prepared for your website creation and maintenance journey.

WordPress tuorials

Learn how to create a WordPress website

Video Tutorials

Visual guides on the main tasks in your web hosting control panel.

AwardSpace's Blog

Learn about entrepreneurship, marketing, website maintenance and security.